FAQ

  • Is there an age limit?

    Yes. We service individuals 18 years of age and up.

  • After purchasing the Basic Package, how much is an extra revision if I’m not satisfied after the 2nd revision?

    Each additional revision is $10.

  • What’s your method of payment?

    Cash App only. We will introduce more payment methods soon.

  • What is the normal turnaround time?

    Normal turnaround time is 3-5 days. We discuss look books that will exceed our normal turnaround time during your consultation.

  • Is Caldenly the only way to book a consultation?

    Yes.

  • Can I cancel and reschedule if something comes up?

    Yes. You can cancel and reschedule at least 24 hours before your appointment.

  • What happens if I miss my consultation without any notice?

    Clients who fail to cancel or reschedule their consultation at least 24 hours in advance must pay a $25 no-show fee before rebooking again. If you already paid your deposit, you only have to pay $10 before rebooking.

  • How long does a consultation take?

    We try to keep all consultations to 30 minutes but we can accommodate if we exceed that time.

  • Do I have a grace period until I lose my appointment?

    We offer a 15-minute grace period.

  • Do I have to fill out the style quiz every time I book a consultation?

    No. The style quiz is for first time customers. However, you must fill out the form on the website before booking each consultation.

  • Is there a budget limit?

    No.

  • What does the look book include?

    The look book includes variations of each outfit, links to every look that will direct you to the site, and styling tips.